AEON Code of Conduct is a form of self regulation which is aimed at maximising the Customer First philosophy. The Company strives to ensure that the Best Practices highlighted in the AEON Code Of Conduct are adhered to by all AEON people in carrying out their duties and responsibilities.
- Our
Promise To Our Customers
-
AEON endveavors to provide its customers with
assurance and trust in their daily lives. in keeping with the view that "everything we do. we do for our customers."
AEON's never-ending mission is to make a positive contribution to customer lifestyles.
At
AEON. our first priority is to ensure customer safety.
Our customer enjoy a level of assurance only AEON can offer.
We always conduct all of our business activities (products. services.
hygiene. facilities. information. etc.) with customer safety as the top
priority. If there is the smallest doubt regarding customer safety. we
will promptly ascertain the nature of the concern and work to resolve the
issue.
At
AEON. we keep our promises to our customer. always behaving with integrity.
We take personal responsibility to uphold the promises in our
flyers and in advertisements concerning deliveries and repairs with all
of our customers. If any incident or business problem should arise. we
will disclose faithfully all relevant information and respond if there
are further questions.
At
AEON. we offer high-quality products and services at reasonable prices.
We strive to offer high-quality products and services so our
customers can enjoy enriched lives. At the same time. we are actively engaged
in re-inventing our business practices so we can offer our products and
services at even lower prices. At AEON. our goal is to be the retailer
that leads the way in offering customers high-quality products at reasonable
prices.
At
AEON. we wrap our products and services in a warm greeting and a friendly
smile.
In addition to products and services. AEON customers can always
look forward to a pleasant greeting and a caring. friendly smile. When
we greet customers in our store. in our offices and over the phone. they
will know what we mean when we say "AEON friendliness."
At
AEON. the voice of the customer gives management its direction. and we
strive to address customer desires in all business practices.
We consider all customer opinions. requests. and complaints to
be the starting point for management decisions. We gratefully listen to
and acknowledge our customers' voices as a valuable contribution to our
uniqueness. and we work to quickly react to their input.
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- AEON And Its Partners
-
AEON
and the Local Community
AEON aims to set an example as a good corporate
citizen. working together with the community for its growth and the improvement
of quality of life.
At
AEON. we promote management practices that are in step with the local
community.
We believe that AEON forms a "partnership" with
the local community. We proactively exchange information with local partners
about the lifestyles of our customers in the community. reflecting local
community values in our business practices.
At
AEON. we respond to the needs of the local community. and provide a place
where people can come together.
We conduct business that anticipates the wide variety of our
customers' lifestyle needs. offering high-quality products and services.
in convenient and pleasant facilities. At the same time. we provide a place
for the local community to gather for educational and information-sharing
opportunities.
At
AEON. we work in partnership with the local community to promote environmental
conservation activities.
We endeavor to bring about clean streets with lush greenery.
and support a recycling society by reusing resources and reducing the amount
of garbage we produce to as great an extent as possible. Our objective
is to be the leading corporation working beyond local and national borders.
showing the world how to preserve our beautiful planet Earth.
At
AEON. we actively support volunteer activities together with the citizens
of local communities.
We actively support welfare and other volunteer activities. working
together with others in the local community who share the AEON philosophy.
We believe that both locally and internationally. contact and interaction
with others is an important. worthwhile activity.
At
AEON. we respect the culture and traditions of local communities. offering
support whenever and wherever we can.
We respect the oral traditions and culture handed down over generations
in individual local communities. We support local efforts to discover and
preserve these valuable cultural links with the past.
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-
AEON
and Its Business Partners
-
AEON respects innovative business partners who
help the company achieve its objective of "Customer Satisfaction."
We strive to work as equals with our business partners. dealing fairly
and working for our mutual prosperity.
*The term "business partner" refers
to all of the partners with whom we conduct business. including those who
provide retail products. facilities services. and our retail tenants.
At
AEON. we cooperate with our business partners. all of whom are important
to us. moving forward together to develop innovative business models
that will open the gate to the next era.
We cultivate strong relationships with our partners. together
pursuing innovative business practices. better products. better services.
and our mutual success.
At
AEON. we clearly document agreements with business partners. and strictly
follow the letter of such agreements.
We maintain equality with our business partners. connected through
formal agreements. Both parties strictly adhere to all agreed-upon contract
provisions.
At
AEON. we respect business partners whose top priority is safety and customer
peace of mind / assurance.
We and all of our business partners share the common goal of "Customer
Satisfaction." If the smallest doubt exists regarding the safety or trust of a product or service.
we work with our business partners to promptly ascertain the nature of
the concern and resolve the issue.
At
AEON. we require our business partners to comply with both the letter
and spirit of international standards and practice them fully.
AEON complies with and respects all generally recognized international
standards. including those related to ISO. labor. environmental conservation.
and quality management. We also require our business partners to strictly
observe these same standards.
At
AEON. we do not tolerate the acceptance of gifts. money. or special favors
from our business partners.
We select business partners based on their ability to offer better
products and services at fair prices. Individuals do not accept any gifts.
money. or special treatment from a business partner designed to secure
our business in any situation. All efforts must go toward benefits to the
customers.
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-
- AEON
and Its Shareholders
-
AEON strives to conduct innovative and sound
management practices that result in high returns for its shareholders.
At
AEON. we maintain close dialogues with our shareholders. so that we
can resolve their concerns about managerial issues.
We believe that our shareholders are managerial partners.
We respect the resolutions adopted at the annual shareholders' meeting.
as well as each individual shareholder's opinion. and we incorporate
them in our daily management activities in our efforts toward "Customer Satisfaction."
At
AEON. our goal is achieve sound growth and high shareholder return
through innovative business practices focused on the "Customer Satisfaction" philosophy.
We believe that focusing on "Customer
Satisfaction" leads to sound growth. which in turn leads to high returns for our shareholders. "Customer Satisfaction" drives us to find new and innovative ways to serve our customers.
At
AEON. we keep fair and accurate accounting records. disclosing management
results without false manipulation.
We retain independent auditors to verify the accuracy of our
financial statements and other accounting records. We report the results
of our business to our shareholders without false manipulation. maintaining
a high standard of corporate transparency.
At
AEON. we comply strictly with all rules regulating the buying and selling
of marketable securities.
We maintain a high degree of transparency in all of our securities
transactions. taking great care to avoid even the appearance of impropriety.
At
AEON. we disclose information promptly and accurately. and respond
to events in a forthright manner.
We pledge that if we are ever involved in an accident or unfortunate
incident. we will immediately disclose this information to the public.
and we will take appropriate action without regard to where the responsibility
may lie.
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- Together With AEON People
- You
are AEON
-
Our AEON has been built by AEON people through their tireless
and innovative efforts. The future history of AEON will also be written
by AEON people. Let us use the "AEON Code of Conduct" to guide our ideas
and actions as we all participate in building a new "AEON Culture."
The AEON Culture is represented by an outlook that is "AEON
like." It is shared by our customers. the community. our business partners.
our shareholders. and AEON people. It begins by sincerely and faithfully
doing "everything for our customers." As we hold to this course. we create
a culture for AEON. And the trust born of this effort is manifested in
the AEON brand (goodwill).
You
are AEON.
When you deal with our business partners. you demonstrate
to them through your sincere attitude and actions the "AEON like" spirit—something
that cannot be imitated by other companies. This spirit should guide
the attitude you project as you meet with other members of the community.
When you are assisting your customers. and when you spend
time with your co-workers. your actions—even those that seem casual and
inconspicuous—will accumulate to build the AEON Culture.
You yourself are AEON. and your actions are AEON's actions.
Advancing
together with AEON people.
Now begins a new chapter in the history of AEON.
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- AEON people are irreplaceble assets.
-
To achieve "Customer Satisfaction" we must establish a workplace
that fosters close interpersonal relationships and meaningful work. If
our people feel unfulfilled. we will not be able to create a business
that satisfies AEON customers. Creating a meaningful workplace is the
responsibility of each one of us.
AEON
people are irreplaceable assets.
AEON people are the most important assets we have at AEON.
The AEON people comprise the factor that creates value for AEON. and
when each individual contributes his or her talents. our business prospers
and AEON people feel fulfilled. Our creativity and inquisitive spirit
are the driving forces behind innovation at AEON.
To accomplish "Customer Satisfaction" we must reflect in
our business practices the opinions and ideas of each individual. AEON
expects the participation of all AEON people. Because we expect this
of you. we provide challenging opportunities for anyone with the will
and desire to improve. At the same time. AEON people will be objectively
evaluated based on their performance. and compensated fairly.
AEON respects human rights. and will not discriminate against
anyone based on nationality. race. gender. age. educational background.
religion. sexual orientation. physical handicap. or anything else not
related to desire. hard work. and talent. AEON people respect and listen
to their co-workers. Our goal is to be recognized as the friendliest.
people-oriented company to work for in the world.
We
will continue to work together toward a "future of limitless promise."
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- AEON
Basic Principles
-
The word aeon (AEON) has its origins in a Latin root meaning
"eternity."
The customers' beliefs and desires comprise the central core
of our philosophy. At AEON. our eternal mission as a corporate group
is to benefit our customers. and our operations are thus customer-focused
to the highest degree.
AEON's basic principles are the following :
-
"Peace" AEON is a corporate group whose operations
are dedicated to the pursuit of peace through prosperity.
-
"People" AEON is a corporate group that respects human
dignity and values personal relationships.
-
"Community" AEON is a corporate group rooted in local
community life and dedicated to making a continuing contribution
to the community.
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